How we collect, use, and protect your personal and health-related information. Last updated: October 2026.
When you use our website, schedule an appointment, or access our healthcare services, we may collect your name, contact information, health-related details, insurance information, appointment details, and other information necessary to provide appropriate and personalized care.
This includes information you provide directly (through forms, emails, or phone calls) and information we collect automatically when you interact with our website or services.
We use collected information to schedule appointments, coordinate healthcare services, support treatment, process billing, verify insurance coverage, communicate important updates, and improve our services. We may also use aggregated information to understand service performance and enhance patient experiences.
Your information is never used for purposes unrelated to your healthcare or the services you've requested.
Health-related information is handled with particular care and collected only when reasonably necessary for providing healthcare services. Access is limited to authorized personnel and service providers who require the information to support treatment, administration, billing, or related healthcare operations.
We follow strict confidentiality protocols and applicable healthcare privacy regulations when handling your health information.
Our website may use essential cookies and limited technical information, including browser type, device information, and IP address, to maintain functionality, improve performance, remember preferences, and understand general website usage. You may manage cookies through your browser settings.
We do not use tracking cookies for advertising purposes. Essential cookies help our site function properly and remember your preferences like theme settings.
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information from unauthorized access, misuse, alteration, disclosure, or loss. These measures may include encryption, access controls, secure systems, monitoring, staff training, and regular security reviews.
While no system is completely secure, we continuously review and enhance our security practices to protect your information.
You may choose how we communicate with you regarding optional updates, educational content, or promotional messages. Marketing communications can be discontinued at any time using available unsubscribe options. Essential communications concerning appointments, treatment, billing, or care may still be provided.
You can manage your communication preferences by visiting our newsletter page or contacting us directly.
We may work with trusted third-party providers that support healthcare operations, scheduling, billing, communications, insurance verification, technology, or website functionality. These providers receive only information reasonably necessary for their services and are expected to maintain appropriate confidentiality and security safeguards.
We carefully vet our service providers and require them to adhere to privacy standards consistent with our own.
We do not sell your personal or health-related information to advertisers. Information may be shared when necessary to provide requested healthcare services, process payments, coordinate insurance, comply with legal obligations, protect safety, or operate essential healthcare and administrative functions.
We only share the minimum information necessary for each specific purpose.
Depending on applicable law, you may have rights to access, review, correct, request copies of, or seek restrictions regarding certain personal information. Requests may be subject to verification and legal requirements. We aim to handle legitimate privacy requests transparently and promptly.
To exercise your privacy rights or ask questions about your information, please contact us at contact@personalcarewellness.com.
This Privacy Policy may be updated when our services, technologies, privacy practices, or applicable requirements change. Any revised version will be made available through our website. We encourage you to review this policy periodically to understand how your information is handled.
Significant changes will be communicated through appropriate channels, such as email notifications to patients or prominent notices on our website.
If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us:
Email: contact@personalcarewellness.com
Phone: +1 419-991-8771
Address: 2100 Nixon Avenue Lima, OH 43215